These terms and conditions apply to all consultation packages and programmes sold by Britzke Nutrition Ltd (“Britzke Nutrition”, “we”, “us”), whether purchased online, by telephone or in person at the clinic. They should be read together with our website Terms & Conditions and our Privacy Policy.
How you accept these terms. When you pay through our secure payment page you are asked to tick a box confirming that you have read and accept these terms before you can complete the payment. Ticking the box and completing the payment creates a binding agreement between you and Britzke Nutrition Ltd. Your payment confirmation (your name, the package or programme purchased, the amount paid and the date) is your record of purchase and, together with these terms, replaces the signed paper form previously used in clinic. If you purchase in person at the clinic, you may instead be asked to sign a printed copy of this page.
1. Appointments and cancellations
- 1.1 All dietitians and nutritionists at Britzke Nutrition are trained and approved in accordance with the company’s consultation protocols. Britzke Nutrition therefore does not guarantee continued treatment with a named dietitian or nutritionist.
- 1.2 If you are unable to attend your appointment, please contact us immediately on +44 7428 644457 (call or WhatsApp) or 020 7123 8488. We need to know that you wish to cancel or rearrange at least 48 hours before your appointment is due. Failure to cancel or rearrange at least 48 hours before your appointment will result in the loss of that consultation from your package, or your deposit being redeemed.
- 1.3 Prior to your appointment we will inform you by email of any preparation required in advance of your consultation.
- 1.4 It is your responsibility to check the validity of your package and to book your consultations within its validity period (see section 3).
- 1.5 If you arrive late, your consultation will still finish at the scheduled time so that other patients are not delayed. Arriving more than 15 minutes late may be treated as a missed appointment under clause 1.2.
- 1.6 Online consultations take place by video call. Please make sure you have a stable internet connection and a private space. If you cannot join because of a technical problem at your end and we are unable to reach you within 15 minutes of the start time, the appointment will be treated as a missed appointment under clause 1.2.
- 1.7 If we need to cancel or rearrange an appointment, we will give you as much notice as possible and offer an alternative date. No consultation will be deducted from your package in that case.
2. Consultations, validity and refunds
- 2.1 All consultations purchased must be paid for in full in advance or at the time of the consultation, unless you have chosen a monthly subscription (section 4) or the Transform360 instalment plan (section 5).
- 2.2 Every package and programme has a validity period, counted from the date of purchase, within which all consultations must be taken. The validity period for each package is set out in section 3. Any consultation left untaken at the end of the validity period is forfeited.
- 2.3 Packages and programmes are non-refundable once purchased, except as set out in clause 2.5 and clause 7.4. Monthly subscriptions can be cancelled for future months under clause 4.3; Transform360 cannot be cancelled (section 5).
- 2.4 In case of illness or other health issues, you can use your consultation package in a different way, on terms to be mutually agreed with us.
- 2.5 Your 14-day cancellation right. If you buy a package or programme online, by telephone or by email (that is, not in person at the clinic), you have the right to cancel within 14 days of the date of purchase without giving a reason. To cancel, email assistant@raquelbritzke.com within those 14 days. If no consultation has taken place, we will refund you in full within 14 days of receiving your cancellation. If you asked us to start within the 14-day period and one or more consultations have already taken place, we will deduct the value of the services already provided (at our published single-consultation price) and the cost of any test kit already ordered or dispatched, and refund the balance. After the 14-day period, clause 2.3 applies.
- 2.6 Packages and programmes are personal to you and cannot be transferred to, or shared with, another person.
3. Packages and validity periods
The number of consultations and the validity period for each package are shown below. The price is the one shown on the payment page at the time of purchase; in-person consultations at Cavendish Square and online consultations are priced differently.
3.1 Consultation packages at Cavendish Square (in person)
| Package | Consultations | Validity from date of purchase |
|---|---|---|
| 2-consultation package at Cavendish Square | 2 | 4 months |
| 3-consultation package at Cavendish Square | 3 | 6 months |
| 4-consultation package at Cavendish Square | 4 | 8 months |
| 6-consultation package at Cavendish Square | 6 | 12 months |
3.2 Online consultation packages
| Package | Consultations | Validity from date of purchase |
|---|---|---|
| 2 online consultations | 2 | 4 months |
| 3 online consultations | 3 | 6 months |
| 4 online consultations | 4 | 8 months |
| 6 online consultations | 6 | 12 months |
3.3 Gold Package (3 consultations + DNA Diet & Exercise test)
| Package | Consultations | Validity from date of purchase |
|---|---|---|
| Gold Package at Cavendish Square — 3 consultations + DNA test | 3 | 6 months |
| Gold Package Online — 3 consultations + DNA test | 3 | 6 months |
3.4 Diamond Package (3 consultations + Food Intolerance test)
| Package | Consultations | Validity from date of purchase |
|---|---|---|
| Diamond Package at Cavendish Square — 3 consultations + Food Intolerance test | 3 | 6 months |
| Diamond Package Online — 3 consultations + Food Intolerance test | 3 | 6 months |
The tests included in the Gold and Diamond packages are subject to section 6.
3.5 Programmes
Our programmes (for example Signature Weight Loss, Hormonal Reset 40+, GLP-1 Nutrition, Gut Restore, PCOS Metabolic Reset, Autoimmune Restore, Diabetes Remission, the 12-Week Body Reset and Transform360) include the consultations, personalised meal plans, app access, materials and between-appointment support described on the programme page and on the payment page at the time of purchase. Programme consultations are scheduled approximately monthly. App access and between-appointment support run for the duration of the programme from your start date.
| Programme type | Consultations | Validity from date of purchase |
|---|---|---|
| 3-month programmes (e.g. Signature Weight Loss, Hormonal Reset 40+, GLP-1 Nutrition 3-month, Gut Restore, PCOS Metabolic Reset, Autoimmune Restore) | 3 | 6 months |
| 6-month programmes (e.g. GLP-1 Nutrition 6-month, Diabetes Remission) | 6 | 12 months |
| Transform360 (6-month programme, fixed commitment — see section 5) | 6 | 12 months |
| 12-Week Body Reset (online course) | As described on the programme page | Course access for 6 months |
| Personalised Clinical Review (single consultation) | 1 | 3 months |
Some programmes require clinical screening before you start — see clause 7.4. Programmes paid month by month follow section 4 (subscriptions) or, for Transform360, section 5.
4. Monthly subscription terms
These terms are different from the package terms above. They apply to services sold as a monthly subscription — for example a monthly consultation and support plan at £329 per month — and to any programme paid month by month, except Transform360, which has its own terms in section 5. Sections 1, 2 and 6 to 10 also apply to subscriptions.
- 4.1 Recurring payment authorisation. By entering your payment details you authorise Britzke Nutrition Ltd to charge your card or other payment method automatically on the same day each month, at the monthly price shown on the payment page, until you cancel. Your first payment is taken when you subscribe.
- 4.2 What each month includes. Each monthly payment covers the consultation(s), plans and support described on the payment page for that month. A consultation not taken within the month it was paid for cannot be carried forward to a later month. The 48-hour cancellation rule in clause 1.2 applies to every appointment.
- 4.3 Cancelling your subscription. You may cancel at any time by emailing assistant@raquelbritzke.com at least 7 days before your next billing date. Cancellation takes effect at the end of the month you have already paid for; no partial refunds are given for the month in progress, and app access and support end on the same date. There is no minimum term unless one is stated on the payment page.
- 4.4 Price changes. We will give you at least 30 days’ notice by email before changing your monthly price. You may cancel under clause 4.3 before the new price takes effect.
- 4.5 Failed payments. If a payment fails, we will notify you and retry it. Consultations and support may be paused until your account is up to date. If a payment remains outstanding for more than 14 days, we may end your subscription; any amount due for services already provided remains payable.
- 4.6 You can update your payment details at any time using the link in your Stripe receipt, or by contacting us.
5. Transform360 — fixed six-month programme terms
Transform360 is not a subscription. It is a six-month programme sold as a single, fixed-term commitment. Once you enrol, it cannot be cancelled, paused or refunded, whether you pay in full or in monthly instalments. Sections 1, 2 and 6 to 10 also apply.
- 5.1 Programme and price. Transform360 runs for six months from your start date and includes the consultations, personalised plans, optional testing, app access and between-appointment support described on the programme page and on the payment page at the time of purchase. The programme price is the total shown on the payment page.
- 5.2 Paying in monthly instalments. Where you choose to pay monthly, the monthly payments are instalments of the full programme price — a payment plan, not a rolling subscription. By entering your payment details you authorise Britzke Nutrition Ltd to charge your card or other payment method automatically for the number of monthly instalments shown on the payment page, on or around the same day of each month, starting on the date of purchase.
- 5.3 No cancellation. Because the programme, testing and support are planned and resourced for the full six months from the day you enrol, Transform360 cannot be cancelled, paused or refunded once purchased. The full programme price remains payable whether or not you attend every consultation or use every service included, and cancelling a card or instructing your bank to stop payments does not end this obligation. The only exceptions are your 14-day cancellation right under clause 2.5 (for purchases made online or by telephone) and clause 7.4 (clinical screening).
- 5.4 Missed instalments. If an instalment fails, we will notify you and retry it. Consultations and support are paused until your payments are up to date. Outstanding instalments remain due; if an instalment remains unpaid for more than 14 days we may require the remaining balance to be paid in full before the programme continues.
- 5.5 Validity. Programme consultations must be taken within 12 months of the date of purchase (see section 3.5); app access and between-appointment support run for six months from your start date. Clause 2.4 (illness) applies.
6. Tests included in packages
- 6.1 The Gold Package includes a DNA Diet & Exercise test and the Diamond Package includes a Food Intolerance test. Tests are carried out by independent accredited laboratories. Once a test kit has been ordered or dispatched, its cost is non-refundable.
- 6.2 You are responsible for following the sample-collection instructions and returning your sample promptly. If a sample cannot be analysed for reasons within your control (for example an incorrectly collected or unlabelled sample), a replacement kit may be charged at cost.
- 6.3 Laboratory turnaround times are indicative only and are outside our control. Results are reviewed with you in one of the consultations included in your package.
7. Your health and our service
- 7.1 Our dietitians and nutritionists provide evidence-based nutrition advice. It does not replace the advice of your GP or other medical professionals, and you should not stop or change any prescribed medication without speaking to your doctor.
- 7.2 You agree to tell us about any medical conditions, medications, supplements, allergies, pregnancy or other information relevant to your care, and to keep us informed of any changes during your programme.
- 7.3 Individual results vary. We do not guarantee specific outcomes, including weight loss or the remission of any condition.
- 7.4 Some programmes (for example Diabetes Remission, GLP-1 Nutrition, Autoimmune Restore and PCOS Metabolic Reset) require clinical screening before you start. If, following screening, we consider a programme unsuitable for you, we will offer a suitable alternative or a full refund.
8. Prices and payment
- 8.1 Prices are shown in pounds sterling on our website and payment pages and may change from time to time. The price that applies to your purchase is the one shown on the payment page at the time you pay.
- 8.2 Payments are processed securely by Stripe. We do not see or store your card details. You will receive an email receipt from Stripe for every payment; please keep it as your proof of purchase.
- 8.3 Where a deposit is paid to secure an appointment, it is deducted from the price of your package or consultation and is subject to clause 1.2.
9. Personal data
We process your personal and health information in accordance with UK data protection law and our Privacy Policy. Clinical records are kept in line with the standards of the Health and Care Professions Council (HCPC).
10. Changes to these terms, complaints and governing law
- 10.1 We may update these terms from time to time. The version you accepted at the time of purchase applies to that purchase; the current version is always available at raquelbritzke.co.uk/package-terms/.
- 10.2 If you are unhappy with any aspect of our service, please email assistant@raquelbritzke.com. We aim to acknowledge complaints within 5 working days. Raquel Britzke is a dietitian registered with the HCPC (registration DT28960).
- 10.3 These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. Nothing in these terms affects your statutory rights as a consumer.
Confirmation of acceptance
I confirm that I have read and accept the Terms & Conditions for the purchase of consultation packages and programmes.
Monthly subscriptions: I authorise the recurring monthly payments described in section 4 and understand how to cancel. Transform360: I understand that the programme is a fixed six-month commitment that cannot be cancelled, paused or refunded after the 14-day period, and I authorise the instalment payments described in section 5.
This confirmation is given by ticking the acceptance box on the payment page before completing payment. Your record of acceptance is your Stripe payment receipt, which shows your name, the package or programme purchased, the amount paid and the date. For purchases made in person at the clinic, a printed copy of this page may be signed instead.
Patient name:
Type of package / programme:
Amount paid: £ Date of purchase:
